Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to DEWY DREAM SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the DEWY DREAM SDN BHD, accessible from https://dewydream.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


1. Shipping Policy Overview

At DEWY DREAM SDN BHD, we are committed to delivering your personal care essentials—such as soaps, toiletries, hair care items, men’s grooming products, and wellness products—safely, efficiently, and with no extra costs to you. This Shipping Policy outlines the terms and conditions regarding the shipment of your Orders when purchasing through our website.


2. Shipping Coverage Area

We currently provide shipping services exclusively within Malaysia. Orders placed from outside Malaysia will not be processed or fulfilled. We strive to make our products available to all Malaysian customers, regardless of state or territory, through our reliable logistics network.


3. Shipping Costs

We are pleased to offer free shipping on all Orders—no shipping fees will be charged, regardless of the number of items or the total value of your purchase. The price listed on the product page is the final price you pay.


4. Order Processing & Delivery Timeline

All Orders placed through our website are processed within 1 to 2 business days after successful payment confirmation. Once processed, your Goods will be dispatched for delivery.

Our standard delivery timeframe is within 7 business days from the date your Order is confirmed. This includes order handling, packaging, and transit time. Please note:

  • Business days do not include weekends or public holidays.
  • During peak periods (e.g., sales, holidays, or promotional events), slight delays may occur.

5. Courier & Delivery Methods

We partner with trusted courier service providers to ensure safe and prompt delivery of your Goods. Depending on your location, we may use different delivery partners to optimize the shipping process.

A shipping confirmation email will be sent to you once your Order is dispatched, and it may include tracking details (if applicable) so you can monitor your shipment’s progress.


6. Address Accuracy & Delivery Responsibility

It is your responsibility to ensure that all shipping information provided during checkout is accurate and complete. Please double-check your delivery address, unit number (if applicable), and contact number.

If a package is undeliverable due to incorrect or incomplete address information, or if it is refused or unclaimed, the package may be returned to us. In such cases, we will contact you to verify and coordinate re-delivery.


7. Tracking Orders

Once your Order is shipped, you may receive a tracking number via email or SMS, depending on the courier used. This tracking number allows you to follow the status of your shipment. If tracking is not received within 48 hours of order confirmation, please contact our customer service team.


8. Delays and Force Majeure

While we aim to deliver every Order within the promised 7-day window, certain delays may be caused by unforeseen circumstances such as:

  • Adverse weather conditions
  • Natural disasters
  • Logistics disruptions
  • Public holidays
  • High volume periods

In such events, DEWY DREAM SDN BHD will not be liable for delays beyond our control. However, we will make every reasonable effort to keep you informed and resolve the issue as soon as possible.


9. Missed or Failed Deliveries

Our delivery partners will attempt to deliver your Order based on the shipping address provided. If no one is available at the time of delivery, the courier may:

  • Leave a delivery note with instructions for rescheduling
  • Contact you for further arrangements
  • Attempt a second delivery (depending on the courier’s policy)

Repeated failed delivery attempts may result in the Order being returned to us. If so, we will get in touch to arrange a redelivery.


10. Changes to This Shipping Policy

We reserve the right to amend or update this Shipping Policy at any time without prior notice. Any modifications will be effective immediately upon posting on our website. Please check this page periodically to stay informed of any updates.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://dewydream.online/
● By sending us an email: dewy_dream@outlook.com